Terms & Conditions

DISCLAIMER

Students, staff and parents must all follow a respective Code of Conduct. Furthermore, the aforementioned individuals must also follow all other school policies whilst attending Supreme Sport (SS), Supreme Camps (SC) or any other event/offering associated with Supreme Sport. By either: submitting an application form, allowing your child to attend a class, attending a class yourself, being within SS premises or premises in which SS operates, you hereby agree to the below Terms and Conditions and accept that you will follow the Code of Conduct in place and any other supporting policies for SS. Supreme Sport nor any of its Staff or Volunteers accept any responsibility for the negligence of any party in following these policies and their principles. All policies are viewable at any time on our website: www.supremesport.co.uk

TRIAL - NEW CUSTOMERS ONLY

If your child hasn't been before, we offer a trial.

After the trial, you will be invited via email to join the club and will be given first refusal on your space!

We offer 48 hours to make a decision before your space is given away to the next child waiting

SECTION 1 - FEES PAID MONTHLY - RECURRING PAYMENT

Your subscription covers a full year of term-time classes. The total annual cost is divided into 12 equal monthly payments rather than charged month by month, so the amount you pay stays the same each month regardless of how many sessions fall within it.

Because the year's fees are spread across 12 payments, payments are due every month, including school holidays and August, when classes do not run. Dividing the total by 12 rather than 11 is what keeps each monthly payment low. If August were excluded, every other monthly payment would be higher.

Classes do not run in August. So during that month, every subscribed child is offered a free day/s (the number of free days is dependent on the subscription) at a Supreme Camps Summer Camp, worth £30.00 per day.

This free day is a gesture of goodwill and is entirely separate from your August subscription payment. It is not a refund, a credit, or a substitute for that payment. Your August payment remains due whether or not you choose to use the free day.

To claim it, book the day as normal through our booking system and let us know, and we will adjust the invoice from our side. The free day/s cannot be transferred or exchanged for money off your subscription.

Fees are payable monthly by debit or credit card. We also accept monthly childcare voucher payments.

Please note: Classes are paid monthly and automatically roll over to secure your child's place for the following term. Unless a cancellation form is completed, your child remains enrolled and their place is held for the next block of sessions, including September.

Please note: In the event that a class is cancelled due to circumstances beyond our control - including, but not limited to, extreme weather conditions, school closures, or decisions made by the school or venue - no refunds, credits, or make-up sessions can be issued.

The price always remains the same each month as this is the most economical way of running our payments.

Your subscription fee is charged on the 1st of each month.

If you join mid-month, your initial payment (on the 1st day of the following month) will be extra on a pro-rata basis to cover the classes already attended.

Should you ever need to update your card details, you can do so by emailing us. We will send you a direct link to do so. If a payment ever fails on the 1st of the month, our system will automatically retry on the 4th and 9th. After this date, you will be prompted to update your card.

Should your payment fail on the 1st of the month, you will not be able to access your child's class until we have received payment. Payment usually fails due to our customers having a new bank card which they need to update. The system will message you when your payment fails and will include a link to make a payment immediately. Please note: your monthly fee will still be due in full even if you miss a class because you have not been able to pay on time.

SECTION 2 - CANCELLATION POLICY

We require a 1-month payment notice period to cancel your subscription.

Once submitted, you will have one final payment to make to us, and you will have full access to the classes in your final month

If you wish to cancel your monthly subscription, please complete our cancellation form. Cancellation form is here: https://forms.gle/6e43mXNEDwzGzcSz5

SECTION 3 - REFUND POLICY

SS cannot and will not provide refunds for holidays or other commitments.

SS cannot and will not issue refunds to those who leave mid-month.

We are unable to issue refunds or credit for any missed classes. In cases of long term injury or illness a medical note should be provided. We will then review the space which may lead to a frozen price plan or your child being moved to the waiting list.

SECTION 4 - REGISTRATION, ATTENDANCE AND ABSENCE

Parents must inform Supreme Sport that their child is not able to make class by email or phone.

If an offering is cancelled due to the sickness of a teacher, a health epidemic or any other seen or unforeseen event, SS will endeavour to reschedule/rearrange the offering or provide an alternative. This may be on a different day/time or both from when the offering was originally scheduled and might involve an extension to the term-time dates. The rescheduled/rearranged offering may also be at a different venue within a reasonable distance from the original. SS will consider offering online alternatives where physical offerings are not possible. No refunds will be given if an offering is rescheduled/rearranged or an alternative is provided

SECTION 5 - RIGHT TO ATTEND, CHANGE CLASSES AND WITHDRAW OR TERMINATE ATTENDANCE

All current SS students are guaranteed a space in a SS class* and will be automatically enrolled each month.

If students miss a class they can’t swap for a different class to make up for the original missed class

SECTION 6 - DISCOUNTS

2 or more siblings attending SS classes/offerings. We offer a 25% sibling discount on 2nd child monthly bookings with us. Once you have completed your booking and added your card details, we will update your subscription to include the discount.

SECTION 7 - HOLIDAY CAMPS

Payment for holiday camps must be paid in advance. Payment can be made through the online booking system

SECTION 8 - PHOTOGRAPHY/MARKETING

Children's names will never appear alongside a photograph on any of our marketing material or other publications. Photographs with children in them will never be given to anyone and remain property of Supreme Sport. Parents/carers, visitors and children are not permitted to take photographs/videos. There will be an option in the registration form to confirm whether or not you are happy with photography/videos being taken. This will also confirm whether or not you are happy for us to use the photos/videos as part of our marketing material including online. If accepted, children attending may be photographed by our trained staff. Photographs may be used as part of our marketing material including online.

SECTION 9 - YOUR INFORMATION

You must make us aware of any medical conditions your child has and ensure any medication / medical devices necessary are brought along to our courses

Please ensure your emergency contact details & child details are up to date when booking

Should your child require any special support, it is the responsibility of you the parent / guardian to inform us prior to booking so that we can discuss how to best accommodate your child, and advise on suitability of our classes so that they can fully enjoy and participate. It is our aim to make our classes accessible to all and not to exclude wherever possible. You are welcome to trial your child if they have specific needs on a paid basis where we will feedback to you and discuss suitability at future classes. We are unable to provide one to one support.

You or your child's details will not be shared or used with anyone other than Supreme Sport staff

SECTION 10 - PRIVACY

As a parent/attendee, you have the right to request that your information is: corrected, changed or completely removed - you can contact us directly at hello@supremesport.co.uk to do this and to request information on the data we hold about you. You can read our full Privacy Policy, including all other supporting SS policies on our website: www.supremesport.co.uk