Camps - Frequently Asked Questions
What does my child need to bring on the day?
Your child needs to bring a packed lunch, several healthy snacks and plenty of non-fizzy drinks to make sure they have all the energy they need to fully enjoy their day at Supreme Camps. Drinking water is always available but a refillable water bottle is recommended.
There are no refrigeration facilities available at our venues. Therefore, please also consider including ice packs, frozen water / juice drinks or frozen yoghurts to keep your child’s lunch cool & fresh.
Due to acute allergy issues, please do not to include any items containing nuts e.g. Nutella or peanut butter on sandwiches.
Please ensure your child wears appropriate clothing for indoor and outdoor activities, with footwear suitable for active and non-active games (e.g. trainers). Please also include a sun hat and sun cream during warmer days, or warm clothing and a waterproof when the weather is cooler and more variable. Weather permitting, we will always aim to go outside during the activity day.
Drop off and collection
Our standard holiday club activity day runs from 9am to 4.00pm. We have the option to extend your days: early drop off 8am / late pick up 6pm.
We kindly ask that parents collecting early do so during planned break times, so as not to interrupt the activities which are taking place. If you do need to collect during an activity, it might take a little longer for the doors to be opened for you as the team will be busy delivering the activities.
The fully extended activity day runs from 8am to 6pm. If you have booked an AM extension, you can drop your child off any time between 8am and 9am. If you have booked a PM extension, you can pick up any time between 4.00 and 6.00pm.
We ask parents to collect promptly and by 6pm at the latest please. A late fee will be charged if children are collected after this time. See our Terms & Conditions for further details.
We operate a strict and secure drop off and collection system and it is necessary for a parent / guardian to sign all children in and out every day. On arrival on your first day, you will be asked to check a form to ensure we have the correct contact details for you, as well as providing us with consent to administer / arrange medical treatment in case of an emergency.
What are the adult to child ratios?
There are always a minimum of two members of staff on duty at each Supreme Camps, at all times. The legal Ofsted requirement for adult:children ratios are 1:30, however, we always endeavour to work to a ratio of 1:8 for children aged four to seven years and a maximum of 1:16 for children aged eight and over.
We do not allow any care that we provide to children aged eight to 11 years to adversely affect the care provided for children less than eight years of age.
Who will be looking after my child?
We know that great staff make for a great holiday camp. All of our coaches possess the mixture of experience, skill and personality necessary to get the most from the children, whilst ensuring all the activities are delivered in a safe and organised manner.
All Supreme coaches are cleared with the Disclosure and Barring Service (DBS) and trained in safeguarding and child protection, activity delivery, behaviour management and health & safety. There will always be at least one First Aid trained person at each holiday camp.
Although there is no legal requirement to ensure staff are qualified, Supreme camps believe formal qualifications play an important part in ensuring the care offered is of the highest quality as well as assisting our employees Continued Professional Development.
What if my child requires medication whilst at the camp?
Supreme Camps are only able to accept and administer prescribed medication. If your child is likely to require prescribed medication of any sort throughout the day, please inform the site manager on arrival, who will complete the necessary paperwork. All medication should be handed to the site manager and must be in its original packaging, with the prescription label.
If your child may require emergency medication (e.g. EpiPens or hypodermic injections) whilst they are with us, we may require you to complete specific paperwork prior to your child attending. Please contact Supreme Camps on 01883 338305 to inform us of your child’s requirements and to complete the relevant paperwork before your child attends.
Please note, if your child carries an EpiPen, you will need to provide Supreme Camps with two, in-date EpiPens. Supreme Camps reserve the right to refuse admission if fewer than two EpiPens are supplied, or if the supplied epipens are not in full working order (e.g. cloudy or discoloured liquid).
Both EpiPens must be in-date, in their original packaging and be prescribed to your child. It is the parents responsibility to collect the EpiPens from the holiday club at the end of each holiday period.
Can my child have their mobile phone / hand held games console at camp?
Due to safeguarding procedures, we can not allow the use of electronic devices (phones or hand held games) with a camera.
Please be aware that if your child attends Supreme Camps with such a device, they will be asked to keep it in their bag for the entire session. We recommend that children do not bring any expensive belongings with them, as we cannot be held responsible for their damage or loss.
Can my child be in the same group as a friend if they are different ages?
In order for your child to get the most out of their time at Supreme Camps, they will be grouped based on their school years. Each age group has its own identity and is allocated coaches, who best suit their needs. If children specifically want to be with friends or relatives of a different age, it may be possible to arrange this on the day, subject to the age of the children already attending. Please note, for safety and fairness reasons, it is not sensible to group children of vastly differing ages, even if they are friends or relatives.
How do I find out what the activity programme will be?
You can find a copy of our holiday club activity programme here.
What do I do if I think I might be late collecting my child?
In the unfortunate situation where you think you might not be able to pick your child up on time (4:00pm for the standard activity day or 6:00pm for the extended activity day), please contact Supreme Camps on 01883 338305 as soon as possible.
We will then contact the club manager to inform them of your situation. We will always keep your child safe, until your arrival. Please note we will charge a late fee if you arrive at the camp after the agreed pick up time.
A late fee is charged to cover the additional staff costs incurred by a late pick up, as well as further associated operational costs. See our Terms & Conditions for further details.
How do I book my child into a Supreme Holiday Camp?
Booking your holiday club sessions is very easy! Simply go to our booking system and follow the easy to navigate bookings steps.
Alternatively, please call us on 01883 338305 and we will be happy to register your account and take your booking over the phone. You can contact us by phone from 9.30am to 6.00pm, Monday to Friday.